Approaching suppliers doesn’t need to feel awkward. Whether you’re opening a trade account or requesting a demo kit, these scripts keep the conversation professional and focused on what matters to stylists: service, warranty support, and sharpening logistics.
Before you email
- Identify the suppliers in your city via the Stockists & Sharpening hub.
- Gather trade credentials (ABN, insurance certificate, salon address).
- List the models or brands you’re interested in, plus any pain points (e.g., need true left-handed options, require Afterpay).
Script 1: Opening a trade account
Subject: Trade account enquiry – [Salon Name], [City]
Hi [Supplier Contact Name],
I'm [Your Name], owner of [Salon Name] in [Suburb/City]. We specialise in [service mix] and are exploring new scissor suppliers for our team.
Could you please confirm:
• Trade account requirements (ABN, references, minimum order values)
• Current lead times to [city]
• Warranty and sharpening support for [brands/models of interest]
Happy to provide any documentation you need. Looking forward to working together.
Kind regards,
[Your Name]
[Role]
[Contact details]
Script 2: Requesting demo kits or showroom bookings
Subject: Demo request – [Brand/Model] scissors
Hi [Supplier Contact Name],
I'm a [role, e.g., senior stylist] at [Salon Name] in [City]. We're comparing [Brand/Model] for [persona or use case].
Could we:
• Arrange a demo kit or in-salon trial?
• Visit your showroom during [preferred dates]?
• Receive pricing, finance options, and return policy details?
We maintain a strict maintenance log and are happy to follow demo conditions. Let me know available dates or next steps.
Thanks,
[Your Name]
Script 3: Verifying warranty compliance
Subject: Warranty & sharpening confirmation – [Brand]
Hi [Supplier Contact Name],
We are purchasing [Brand/Model] and want to confirm we stay within warranty.
• Which sharpening technicians are authorised in [City/State]?
• What documentation do you require after each service?
• Do you offer prepaid sharpening programs or factory servicing coordination?
Appreciate the guidance—our goal is to keep tools in warranty while protecting stylist hands.
Regards,
[Your Name]
Script 4: Negotiating bundle deals
Subject: Bundle pricing enquiry – [Quantity] x [Brand/Model]
Hi [Supplier Contact Name],
Our salon is equipping [number] stylists with [Brand/Model] cutters and matching thinners.
Do you have bundle pricing or seasonal promotions that include:
• Sharpening vouchers or service plans
• Accessory packs (cases, oil, tension keys)
• Finance or deferred payment options
We’re ready to place an order once we confirm the package. Thanks for your time.
Best,
[Your Name]
Script 5: Follow-up after a delayed quote
Subject: Follow-up – [Brand/Model] quotation
Hi [Supplier Contact Name],
Just checking in on the [Brand/Model] quote I requested on [date]. We’re making decisions this week and would love to review your pricing and lead times.
Let me know if you need any extra information from our side.
Cheers,
[Your Name]
Talking points for phone calls
- Ask about demo policies, shipping cut-off times, and sharpening turnarounds.
- Confirm who you speak to for warranty claims or servicing questions.
- Note any seasonal lead times (e.g., pre-Christmas delays).
Document everything
- Save emails and supplier responses to your salon drive.
- Log contact details in your operations playbook.
- Update the Scissor Rotation Planner with lead times and sharpening schedules.
Need help customising these scripts for your salon? Send us your service mix, budget, and team size via the contact page. We’ll suggest suppliers from your local directory and tailor outreach messages that get results.