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Returns and Size Exchanges for Salon Scissors

Straight, offset and crane handle diagrams aligned at the same pivot and blade tip
Check the handle and fit in your hand before you cut any hair: a pair used on hair can't be returned for change of mind.

Contact us within 14 days of delivery, before you send anything back. For a change-of-mind return, the item must be unused and undamaged, in its original packaging, with every accessory, insert and paper it came with.

Wrong size or model?

Return it and place a new order for the one you want. For a change-of-mind return:

  • You pay the return postage. A tracked service is recommended, and the parcel is your responsibility until it reaches us.
  • A 10% restocking fee is deducted from the refund, and the original delivery charge isn’t refunded.
  • We refund your original payment method (PayPal) within 5–7 business days of receiving and inspecting the item.

What can’t be returned for change of mind

  • Scissors, razors or tools used or tested on hair, including sharpened or altered tools.
  • Requests made more than 14 days after delivery.
  • Personalised or custom orders, opened hygiene products such as razor blades, and items sold as final sale or clearance.

Something wrong with it?

A fault isn’t a change of mind: it’s handled under the Australian Consumer Law. If we sent the wrong model or hand, or a part is missing, tell us straight away too. Email your order number, a description and clear photos or a short video to hello@salonscissors.com.au. We aim to reply within 2–3 business days, so wait for our instructions before sending anything back. If we confirm a fault, we pay the return shipping and provide the remedy the law requires.

The full conditions are on our returns page. Short answers on ordering, tracking and warranty are in the ordering, shipping and returns questions.