Warranty and product support
Something wrong with your scissors? Stop using them and contact us with your order number, the model and photos. We’ll work out the right remedy with you.
Tell us what you found
Use the contact form with your order number, item name and a description of the issue. Send photos or a short video by email to hello@salonscissors.com.au; the form does not accept attachments. If the scissors pull or catch, tell us when it happens.
Coverage varies by product
Some brands offer their own warranty. The details depend on the item and the manufacturer’s terms, so check the paperwork supplied with your pair or ask us.
Return instructions
We’ll explain any return steps after reviewing your message. Protect the blades and include the parts and packaging you still have if the item needs to come back.
Consumer guarantees
Your rights under Australian Consumer Law apply alongside any manufacturer warranty. Contact us even if a stated warranty period has ended.