Warranty and product support
A new tool should be ready for the salon floor. If something is wrong with your order, show us the issue and we’ll help you work out the right remedy.
Tell us what you found
Use the contact form with your order number, item name and photos. If the shear pulls or catches, a short description of when it happens helps.
Coverage varies by product
Some brands offer their own warranty. The details depend on the item and the manufacturer’s terms, so check the paperwork supplied with your pair or ask us.
Return instructions
We’ll explain any return steps after reviewing your message. Protect the blades and include the parts and packaging you still have if the item needs to come back.
Consumer guarantees
Your rights under Australian Consumer Law apply alongside any manufacturer warranty. Contact us even if a stated warranty period has ended.