Frequently Asked Questions
Straight answers about ordering, scissors, and looking after your hands with SalonScissors.com.au.
Finding your scissors
What length should I start with?
Choose around your daily technique and the reach you like. The size guide explains measurements; the selected product variant shows what is available.
Convex cutter or thinner?
A convex cutter handles the line and shape. A thinner has a toothed blade for selective blending and weight removal.
Do you have left-handed choices?
Yes. Browse the left-handed collection and confirm the hand and size in the product selector.
How do I compare two sets?
Read the cutter length, thinner tooth design, hand and listed contents for each selected variant.
Ordering
What payment methods do you take?
Payments are processed by PayPal. At the payment step, the PayPal window shows the ways you can pay. Product prices are in AUD.
Is shipping free?
Standard shipping is A$6, and free on orders over A$89, so any order with a pair of scissors ships free. Express is A$9.95; choose it at checkout.
Do you ship outside Australia?
Yes. Online checkout currently accepts Australian addresses only. Use our contact form with your destination and the scissors you want; we'll explain how to order.
When will I get tracking?
We send dispatch details and tracking when the carrier provides it.
Care and returns
How do I care for salon scissors?
Wipe away hair and moisture, keep the pivot clean and store the scissors dry. Follow the maker’s instructions for oil and tension.
Can I change size after ordering?
Contact us promptly with the order number. Once delivered, a change of size is a change-of-mind return: contact us within 14 days of delivery, with the pair unused and complete in its original packaging. You pay return postage, the original delivery charge is not refunded, and a 10% restocking fee applies; then place a new order for the size you want.
What if there is a fault?
Contact us with the order number, model and photos. The Warranty page has the current process.
Still have questions?
We are happy to help with honest, personalised advice about scissors, sizing, ergonomics, or anything else.