Our guarantee
Check the pair you receive
The right pair should match the listing and the size you selected. When it arrives, take a minute to inspect it before it joins your salon kit.
Match the model
Compare the brand, model, size and handle in the listing with the pair you receive. Check the selected variant before you order.
Look at the finish
Inspect the blades, pivot and markings when the parcel arrives. Packaging and serial details vary by maker and model.
Keep the paperwork
Hold on to your order confirmation and any documents supplied with the scissors. They help if you need product or warranty support.
Ask us directly
If a marking, accessory or finish looks different from the listing, send photos and the order number before using the pair.
Verify it yourself
For a closer look, use our checklist for markings, blade finish and supplied documents. If anything does not match, send us the order number and photos.
If a pair appears different from its description, contact us so we can investigate and explain the available remedy.