Help Centre
Help with your salon scissors
Find delivery, returns and warranty details, or read short guides on choosing and caring for your tools.
Start here
What can we help with?
Shipping & Delivery
Standard shipping is A$6, free on orders over A$89; express is A$9.95 at checkout. Online checkout delivers within Australia.
Returns & Exchanges
Change of mind: contact us within 14 days of delivery about an unused, complete item. Faults are covered by the Australian Consumer Law.
Warranty & Support
If something is wrong with your order, show us the issue and we’ll help you work out the right remedy.
Track an Order
Open the receipt link in your order confirmation email; tracking comes with the dispatch email.
Payment Options
Payments are processed by PayPal. Check the pair in your cart, the delivery choice and the final AUD total before you pay.
Care Guide
Give each pair a short reset before it goes back into the trolley or case.
Size Guide
The best length is the one you can place confidently through your everyday cuts.
FAQ
Answers on ordering, shipping, returns, scissors and brands.
Contact Us
Tell us what you cut, which scissors you are comparing or what happened with an order.
More guidance
Helpful articles
Choosing Your First Salon Scissors
Choose for the cuts you do most, then compare the details.
Getting Started with SalonScissors
Find the right scissors, learn the basics and order with confidence.
Ordering Your Salon Scissors
Choose your variant, review the total and place your order.
Returns and Size Exchanges for Salon Scissors
How to ask about a return, exchange or problem with your order.
Salon Scissor Shipping and Delivery
Where we ship, what scissor shipping costs and how to follow an order.
Scissor Care Basics
A short routine to keep your cutting tools ready for salon work.
Scissor Warranty and Care Support
How to raise a fault and where to find the cover for your scissors.
Ways to Pay for Salon Scissors
Payments for SalonScissors orders are processed by PayPal.