Help Centre
Help with orders, delivery and care
The short version is here. Can't find your answer? Ask us, with your order number if it's about an order.
- Delivery
- A$6 standard on orders up to A$89, free standard over A$89, A$9.95 express. Australian addresses only at checkout. Details
- Returns
- Change of mind? Contact us within 14 days of delivery, with the item unused and complete in its original packaging. Details
- Payment
- PayPal processes every payment, and prices are in AUD. Details
- Faults
- Covered by the Australian Consumer Law. Contact us before you send anything back. Details
Start here
What can we help with?
Shipping & Delivery
Standard shipping is A$6, free on orders over A$89; express is A$9.95 at checkout. Online checkout delivers within Australia.
Returns & Exchanges
Change of mind: contact us within 14 days of delivery about an unused, complete item. Faults are covered by the Australian Consumer Law.
Warranty & Support
If something is wrong with your order, show us the issue and we’ll help you work out the right remedy.
Track an Order
Open the receipt link in your order confirmation email; tracking comes with the dispatch email if the carrier provides it.
Payment Options
Payments are processed by PayPal. Check the pair in your cart, the delivery choice and the final AUD total before you pay.
Care Guide
Give each pair a short reset before it goes back into the trolley or case.
Size Guide
Most stylists use 5.5" to 6.0"; barbers add a 6.5" or 7.0".
FAQ
Answers on ordering, shipping, returns, scissors and brands.
Contact Us
Tell us what you cut, which scissors you are comparing or what happened with an order.
More guidance
Helpful articles
Looking for more than delivery and returns? The knowledge base maps every guide on choosing, cutting and caring for scissors, with the FAQ and the glossary.
Choosing Your First Salon Scissors
Buy one good cutter first, in your cutting hand and at 5.5" if you're unsure, then add a thinner. What to check before you order, plus three good first pairs.
Getting Started with SalonScissors
New here? How to find the right scissors fast, by type, size and hand, and the delivery and returns basics: free shipping over A$89 and 14-day returns.
Ordering Your Salon Scissors
How to order: choose your hand and size, check the option name in your cart, pay through PayPal and keep your order number. What to do if you need a change.
Returns and Size Exchanges for Salon Scissors
Changed your mind? Contact us within 14 days of delivery, with the pair unused and complete. How size swaps work, what can't come back, and faults.
Salon Scissor Shipping and Delivery
Standard shipping is A$6, or free over A$89, and express is A$9.95. Online checkout delivers within Australia. How tracking works, and overseas orders.
Scissor Care Basics
Brush, wipe, clean, dry and store your scissors closed after every client, and oil the pivot only if your maker says to. When to stop and book a service.
Scissor Warranty and Care Support
A problem with scissors you bought from us? Stop using them, send us your order number, the model and photos, and we'll work out the remedy with you.
Ways to Pay for Salon Scissors
Every SalonScissors payment goes through PayPal. The PayPal window shows the ways you can pay, and checkout shows your full AUD total before you confirm.