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Scissor Warranty and Care Support

A convex blade profile compared with an altered sharpening profile
A sharpening can change a blade's edge profile, so tell us about any service when you contact us.

Short answer: stop using the pair and contact us. Send your order number, the model and option, what you noticed and when, and photos or a short video by email.

What to tell us

  • Your order number and the exact model and option.
  • What happened: damage on arrival, a wrong or missing part, or blades that catch or feel wrong.
  • Anything that’s happened since: use, a drop, a sharpening or a tension change.

The contact form doesn’t take attachments, so email photos to hello@salonscissors.com.au. Keep the pair protected, and wait for our instructions before you post it or have it altered.

Maker warranty and your rights

Some makers offer their own warranty, and the terms vary by product, so keep the paperwork that came with your pair. Your rights under the Australian Consumer Law apply alongside any maker warranty, so contact us even if a warranty period has ended. You don’t need to go to the maker first: the ACCC explains the seller’s role.

Just want a different size? That’s a change-of-mind return: see returns and size exchanges.